Complete Solutions For The Public Sector

Office: 01268 692299

Privacy Policy


We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit for detailed guidance.

Social Buttons

On many of the pages of the site you will see “social buttons”. These enable users to share or bookmark the web pages. There are buttons for: Twitter, Google +1, Facebook “Like”, LinkedIn “Share”, and StumbleUpon. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of M Shuttlewood Limited You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on the M Shuttlewood Limited site. So if you click on any of these buttons, these sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting M Shuttlewood Limited, and the specific pages you are on, even if you don”t click on the button if you are logged into their services, like Google and Facebook. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

External Web Services

We use a number of external web services on the M Shuttlewood Limited site, mostly to display content within our web pages. For example, to display images we often use Flickr; to display slideshows we sometimes use SlideShare; to show videos we use Vimeo and YouTube. This is not an exhaustive or complete list of the services we use, or might use in the future, when embedding content, but these are the most common. As with the social buttons we cannot prevent these sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads etc.

Email Tracking

Some emails that we send you have no tracking in at all e.g. service emails with invoices attached. Other emails we send we put in tracking so that we can tell how much traffic those emails send to our site but we do not know who has clicked so the data is anonymous e.g. our daily newsletter. Some emails we can track, at an individual level, whether the user has opened and clicked on the email. We rarely use the latter information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. Sometimes we do use the personal information e.g. to re-email people who didn’t click the first time. If you want to be sure that none of your email activity is tracked then you should opt out of M Shuttlewood Limited emails using the one click un subscribe link.

The following information describes the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete M Shuttlewood Limited cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.

Description of Categories of Cookies

Strictly Necessary Cookies: Allows you to move around the website and use essential features like secure areas, shopping baskets and online billing. These cookies don’t gather any information about you that could be used for marketing or remembering where you’ve been on the internet. We don’t require your consent to set these cookies.

Performance Cookies: Collect information about how visitors use a website, for instance most visited pages. They do not collect information which identifies visitors personally. They help improve how our website works.

Functionality/Social Media Cookies: Allow the website to remember user choices – e.g. region or language, and also provide enhanced personal features (e.g. providing a service like commenting on a blog.) They do not collect information which identifies visitors personally. They help improve your user experience and the way our website works.

Advertising Cookie: Allow us to track the adverts and number of times each advert is viewed by visitors, and enable the same advert not to be served to a visitor more than once. It does not collect information which identifies visitors personally. It helps improve your user experience and the way our website works.

Useful Sites

Information Commissioner’s Office

Data collection and storage (General Data Protection Regulations)

Your information and the General Data Protection Regulations (GDPR)

What we need

Unless otherwise agreed with you, we will only collect basic personal data about you (i.e. name, contact details, IP address, analytical data), and we will not collect any sensitive personal data (i.e. bio-metric information, religious beliefs or political opinions).

M Shuttlewood Ltd is the sole owner of the personal data collected on this website.  We only have access to and collect information that you have voluntarily provided to us via CV Download, completion of our online Enquiry Form, direct email or other direct contact from you.  M Shuttlewood Ltd is a registered company (4751955) and our registered address is 1422-1424 London Road, Leigh on Sea, Essex, SS9 2UL.

Why we need it

We need basic personal data in order to respond to you and provide you with the service you have requested we provide and for us to receive payment for any agreed services.  We do not collect any personal data that is unnecessary to the service that you have requested we provide.

What we do with it and how we share it

All personal data we hold about you will be processed by our staff in the United Kingdom and in accordance with the ISO 9001 standards with which we are registered.  We will not share your personal data with any third parties unless there is a legal obligation for us to do so or unless we need to complete a contract, e.g. in order to order a waste container to your property or in order to submit a Waste Consignment Note for the safe disposal of hazardous debris collected at your property.  We store your information on a remote server cloud-system whose servers are located within the UK.

How long we keep it

We keep the information you have submitted for a maximum of:

  • Submitted Job Application – 1 week or until first job interview
  • Submitted Enquiry Form – Until your enquiry is answered and no longer (or until the contract generated from your enquiry is completed)
  • Email Communications – Until your enquiry is answered and no longer (or until the contract generated from your enquiry is completed)
  • Telephone Communication – We keep a record of telephone enquiries until your enquiry is answered and no longer (or until the contract generated from your enquiry is completed). After this time we mask personal data using pseudonym coding techniques.

We take all reasonable steps to ensure that your personal data is processed securely and destroyed when no longer required – usually once the contract is completed – unless we are required by law to retain it.  Some asbestos removal work related data must be kept on record by law, including the address and location of the removal.  In this instance we mask personal data with pseudonym coding techniques.

How you can access your personal data

You have a Right of Access to find out what information is being held and processed and this must be provided to you free of charge.

How you can withdraw your personal data

You have The Right To Be Forgotten.  If we have no legal reason to be storing or processing your personal data, then you have a right to be forgotten.

GDPR also ensures that communication is relevant, necessary and agreed to.  Simply click here should you wish to opt-in and receive information about our wonderful services in the future.  You can always change your mind and opt-out, here.